Lg89 Privacy Policy — Your Data Is Safe With Us

01 Introduction & Scope

Lg89 (lg89.win) is a trusted online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information.

Our Privacy Policy applies to both the lg89.win website and our mobile application. By creating an account or using the platform, you agree to the terms of this Privacy Policy.

We believe every user's personal data belongs to them. The lg89 Privacy Policy is built on that principle. We only collect information that is strictly necessary to provide our services.

02 What Information We Collect

Lg89 only collects information that is necessary to provide our services, ensure security, and meet legal obligations. A detailed breakdown of what we collect is provided below:

• Information is collected directly from you when you fill out the registration form.
• Device and browsing information is collected automatically while using the platform.
• The KYC process requires you to upload a photo of a government-issued ID.
• We do not collect your social media information.

03 Use of Collected Information

Lg89 uses your information for the following purposes. The legal basis for each use is specified separately:

• Account Management: Your personal information is used to create, verify, and secure your account.
• Financial Transactions: Financial data is used to process deposits, handle withdrawals, and maintain transaction records.
• Customer Support: Your information is used to resolve issues and review complaints.
• Security & Fraud Prevention: Device and login data are analyzed to identify suspicious activity.
• Legal Obligations: Data is retained and shared as required by government regulatory authorities.
• Service Improvement: Anonymous analytical data is used to improve the gaming experience.
• Promotional Communications: With your consent, we may send you messages about bonuses and promotions.

04 Data Sharing & Disclosure

Lg89 never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Providers: Only the information necessary to complete transactions is shared with payment providers such as Mobile Banking, Nagad, and Rocket.
• Regulatory Authority: Data is disclosed to government authorities in accordance with legal directives. Where possible, you will be notified when this occurs.
• Technology Partners: Trusted technology partners may access limited data to operate our services, and they are held to the same privacy standards.
• Business Transfers: In the event of a business acquisition or merger, data may be transferred — however, the new party will be bound by this same Policy.

05 Cookie Policy

The lg89 website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: These cookies are essential for maintaining login sessions and platform security and cannot be disabled.
• Performance Cookies: Used to measure site speed and performance. These collect anonymous data.
• Functionality Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to generate anonymous statistics for understanding user behavior.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit some functionality on the site.

06 Security Measures

Lg89 protects your data using industry-leading security technology. Our security infrastructure is regularly verified through independent third-party audits.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Passwords are stored using bcrypt hashing.
• OTP verification is automatically required when a suspicious login is detected.
• Servers are monitored 24/7 for real-time threat detection.
• Data backups are stored regularly on encrypted servers.
• Staff access to personal data is restricted on a need-to-know basis.

07 Data Retention Period

Lg89 retains your information only for as long as necessary. Any data beyond what is required to meet legal obligations is securely deleted.

• Account Information: For the duration the account is active, and for 5 years after closure.
• Transaction Records: A minimum of 7 years, in accordance with financial regulatory requirements.
• KYC Documents: 5 years after account closure (may be longer if required by law).
• Gaming History: For the duration the account is active, and for 2 years after closure.
• Support Contact: 2 years after resolution.
• Log Files: Up to 12 months.

08 Your Rights

Under the lg89 Privacy Policy, you are entitled to the following rights. To exercise any of these rights, please contact our support team.

09 Protection of Minors

Lg89 strictly prohibits registration by anyone under the age of 18. Our Privacy Policy places special emphasis on protecting minors.

• A national ID card or birth certificate is required for age verification at registration.
• We do not knowingly collect personal data from individuals under the age of 18.
• If an underage account is identified, it is immediately suspended and all associated data is deleted.
• Parents or guardians can report any suspected cases to our support team.

10 International Data Transfers

Lg89 operates on international server infrastructure. Your data may be stored or processed outside of Bangladesh.

• Adequate data protection standards are ensured in all countries to which data is transferred.
• GDPR-compliant Standard Contractual Clauses are used for all international data transfers.
• Appropriate safeguards are verified before transferring data to third countries.

11 Privacy Policy Updates

Lg89 reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes.

• The date of any changes will be noted at the top of this page as "Last Updated".
• You will be notified via your registered mobile number or email address of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• We recommend reviewing this page regularly.

12 Contact & Complaints

Contact us for any privacy-related questions, concerns, or to exercise your rights:

FAQ General Inquiries

Frequently Asked Questions About Our Privacy Policy: